[BioC] OT: Problems with Nimblegen scans?

J.delasHeras at ed.ac.uk J.delasHeras at ed.ac.uk
Wed Jun 27 13:26:13 CEST 2007

Quoting Alicia Oshlack <oshlack at wehi.edu.au>:

> Hi Jose,
> We experienced a similar thing with our custom Nimblegen arrays. We
> asked them to rescan the arrays again at a lower setting which improved
> things a bit but we still had some saturated probes.
> Cheers,
> Alicia

That's great, Alicia. At least they re-scanned yours!
Right now they're refusing to re-do mine [1]... what's most irritating  
is that they simply claim all my arrays were scanned in the same way  
and look they same... when I have the scatterplots right in front of  
me showing that they don't. I did send those to them...

Not impressed with their service. And not the first incident either.  
And judging from my personal email (offlist), we're not the only ones  
experiencing problems.


[1] but there's no way we're accepting this.

Dr. Jose I. de las Heras                      Email: J.delasHeras at ed.ac.uk
The Wellcome Trust Centre for Cell Biology    Phone: +44 (0)131 6513374
Institute for Cell & Molecular Biology        Fax:   +44 (0)131 6507360
Swann Building, Mayfield Road
University of Edinburgh
Edinburgh EH9 3JR

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